Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how 789pub ("789pub," "we," "us," or "our") collects, uses, discloses, and protects the personal information of users ("you," "your," or "User") who access or use our online casino and sports betting platform (the "Platform"). By registering an account or using the Platform, you acknowledge that you have read, understood, and agree to the practices described in this Policy.

789pub is committed to complying with the Data Privacy Act of 2012 (Republic Act No. 10173) and all applicable Philippine data protection laws and regulations. We take the privacy and security of your personal information seriously and have implemented appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

2. Information We Collect

789pub collects various types of information to provide you with a secure, personalized, and compliant gaming experience. The information we collect falls into the following categories:

2.1 Information You Provide Directly

When you register an account, make a deposit, request a withdrawal, or contact customer support, you provide us with personal information, including but not limited to:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification documents (e.g., passport, driver's license, or national ID) for Know Your Customer (KYC) verification purposes;
• Contact Information: Email address, mobile phone number, and residential address;
• Financial Information: Payment method details (e.g., GCash account, PayMaya account, bank account numbers for BPI, BDO, Metrobank, or other supported payment providers), transaction history, deposit and withdrawal records;
• Account Credentials: Username, password, and security questions;
• Communication Data: Any information you provide when contacting customer support, including chat logs, emails, and phone call recordings.

2.2 Information Collected Automatically

When you access or use the 789pub Platform, we automatically collect certain technical and usage information, including:

• Device Information: Device type, operating system, browser type and version, screen resolution, and unique device identifiers;
• Log Data: IP address, access times, pages viewed, links clicked, and the URL of the page you visited before navigating to our Platform;
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing behavior, preferences, and interactions with the Platform. For more information, please see Section 8 (Cookies and Tracking Technologies);
• Gameplay Data: Information about your gaming activity, including games played, bets placed, winnings, losses, session duration, and gameplay patterns.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Providers: GCash, PayMaya, BPI, BDO, Metrobank, and other payment processors may share transaction data and verification information with us to process deposits and withdrawals;
• Identity Verification Services: Third-party KYC and anti-fraud services may provide us with identity verification results and risk assessment data;
• Affiliates and Marketing Partners: If you were referred to 789pub by an affiliate or marketing partner, we may receive information about the referral source.

3. How We Use Your Information

789pub uses the information we collect for the following purposes:

3.1 To Provide and Improve Our Services

• Create and manage your 789pub account;
• Process deposits, withdrawals, and other financial transactions;
• Provide customer support and respond to your inquiries;
• Personalize your gaming experience and recommend games or promotions that may interest you;
• Monitor and improve the performance, functionality, and security of the Platform;
• Conduct research and analysis to understand user behavior and preferences.

3.2 To Ensure Compliance and Security

• Verify your identity and age to comply with PAGCOR regulations and Philippine gambling laws (21+ age requirement);
• Detect, prevent, and investigate fraud, money laundering, and other illegal or prohibited activities;
• Enforce our Terms and Conditions, Responsible Gaming Policy, and other policies;
• Comply with legal obligations, including responding to lawful requests from government authorities, law enforcement agencies, and regulatory bodies;
• Protect the rights, property, and safety of 789pub, our users, and the public.

3.3 To Communicate with You

• Send you account-related notifications, including registration confirmation, password resets, and transaction receipts;
• Provide you with updates about new games, promotions, bonuses, and other marketing communications (you may opt out of marketing emails at any time);
• Notify you of changes to our Terms and Conditions, Privacy Policy, or other important policies.

3.4 To Promote Responsible Gaming

• Monitor your gaming behavior to identify signs of problem gambling;
• Provide responsible gaming tools, including deposit limits, session time limits, and self-exclusion options;
• Offer support and resources to players who may be experiencing gambling-related harm.

4. How We Share Your Information

789pub does not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your information with the following categories of recipients under specific circumstances:

4.1 Service Providers

We engage trusted third-party service providers to perform functions on our behalf, including payment processing (GCash, PayMaya, BPI, BDO, Metrobank), identity verification, fraud detection, customer support, data hosting, and marketing services. These service providers have access to your personal information only to the extent necessary to perform their functions and are contractually obligated to protect your data and use it solely for the purposes we specify.

4.2 Legal and Regulatory Authorities

We may disclose your information to government authorities, law enforcement agencies, regulatory bodies (including PAGCOR), and courts when required by law or when we believe in good faith that such disclosure is necessary to:

• Comply with legal obligations, court orders, or lawful requests;
• Enforce our Terms and Conditions or other policies;
• Protect the rights, property, or safety of 789pub, our users, or the public;
• Detect, prevent, or investigate fraud, money laundering, or other illegal activities.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring or successor entity. We will notify you of any such change in ownership or control of your personal information and provide you with choices regarding your data.

4.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so, such as when you participate in a co-branded promotion or authorize us to share your data with a specific partner.

5. Data Retention

789pub retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Account Information: Retained for the duration of your account's active status and for a period of five (5) years after account closure, as required by anti-money laundering regulations and PAGCOR compliance requirements;
• Transaction Records: Retained for a minimum of five (5) years to comply with financial record-keeping obligations;
• KYC Documents: Retained for a minimum of five (5) years after the termination of the business relationship;
• Marketing Communications: Retained until you opt out or withdraw consent, after which your data will be removed from marketing lists within thirty (30) days.

After the applicable retention period expires, we will securely delete or anonymize your personal information in accordance with our data retention and deletion policies.

6. Data Security

789pub employs industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• Encryption: All sensitive data, including passwords and financial information, is encrypted using SSL/TLS encryption during transmission and AES-256 encryption at rest;
• Access Controls: Access to personal information is restricted to authorized personnel only, based on the principle of least privilege;
• Regular Security Audits: We conduct regular security assessments, vulnerability scans, and penetration testing to identify and address potential security risks;
• Secure Data Centers: Our servers are hosted in secure, certified data centers with physical and environmental security controls;
• Employee Training: All employees with access to personal information receive regular training on data protection and security best practices.

While we take all reasonable precautions to protect your data, no method of transmission over the internet or electronic storage is completely secure. You acknowledge that you provide your personal information at your own risk.

7. Your Rights and Choices

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal information:

7.1 Right to Access

You have the right to request a copy of the personal information we hold about you. You can access most of your account information directly through your 789pub account dashboard.

7.2 Right to Rectification

You have the right to request that we correct any inaccurate or incomplete personal information. You can update most of your account information directly through your account settings.

7.3 Right to Erasure

You have the right to request the deletion of your personal information, subject to certain legal exceptions (e.g., when we are required to retain your data for compliance purposes). To request account deletion, please contact our customer support team.

7.4 Right to Object

You have the right to object to the processing of your personal information for direct marketing purposes. You can opt out of marketing communications by clicking the "unsubscribe" link in any marketing email or by contacting customer support.

7.5 Right to Data Portability

You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.

7.6 Right to Withdraw Consent

Where we process your personal information based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact our Data Protection Officer using the contact information provided in Section 11.

8. Cookies and Tracking Technologies

789pub uses cookies, web beacons, and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and deliver personalized content and advertisements. Cookies are small text files stored on your device that help us recognize you and remember your preferences. We use the following types of cookies:

• Essential Cookies: These cookies are necessary for the Platform to function properly. They enable core features such as account login, session management, and security. You cannot opt out of essential cookies;
• Performance Cookies: These cookies collect information about how you use the Platform, such as which pages you visit most often and whether you receive error messages. This data helps us improve the Platform's performance and user experience;
• Functionality Cookies: These cookies allow the Platform to remember your preferences, such as your language settings and display preferences, to provide a more personalized experience;
• Analytics Cookies: We use analytics tools to understand how users interact with the Platform. This information is aggregated and anonymized and is used solely to improve our services;
• Marketing Cookies: These cookies track your browsing activity to deliver relevant advertisements and promotions. You may opt out of marketing cookies through your browser settings or by contacting us.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. For more information on how to manage cookies, refer to your browser's help documentation.

9. Children's Privacy

The 789pub Platform is strictly intended for users who are at least twenty-one (21) years of age. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have inadvertently collected personal information from a minor, we will take immediate steps to delete such information and close the associated account. If you believe that a minor has registered an account on our Platform, please contact us immediately.

10. Changes to This Privacy Policy

789pub reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify you by posting the updated Policy on the Platform and updating the "Last Updated" date at the top of this page. For significant changes, we may also send you a notification via email or through the Platform. Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact our Data Protection Officer:

Data Protection Officer, 789pub
Email: [email protected]

We will respond to all privacy-related inquiries within five (5) business days. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC).