Frequently Asked Questions

To comply with PAGCOR regulations and ensure the security of your account, 789pub requires all players to complete a Know Your Customer (KYC) verification process. You will need to submit a clear photo or scan of a valid government-issued ID, such as a Philippine passport, driver's license, UMID card, or postal ID. In some cases, we may also request proof of address (utility bill, bank statement, or government correspondence dated within the last three months). Verification typically takes 24-48 hours. Once approved, you can make deposits and withdrawals without restrictions.

No. 789pub strictly prohibits multiple accounts. Each player is allowed only one account per person, household, IP address, and payment method. Creating duplicate accounts is a violation of our Terms & Conditions and may result in account suspension, forfeiture of funds, and permanent ban from the platform. If you have forgotten your login credentials, please use the "Forgot Password" feature or contact our support team for assistance.

789pub supports a wide range of payment methods popular in the Philippines, including:

• E-wallets: GCash, PayMaya, GrabPay
• Bank transfers: BPI, BDO, Metrobank, UnionBank, and other major Philippine banks
• Over-the-counter: 7-Eleven, Cebuana Lhuillier, M Lhuillier
• Credit/Debit cards: Visa, Mastercard

All transactions are processed securely using SSL encryption. Deposits are typically instant, while withdrawals may take 1-3 business days depending on the method.

The minimum deposit amount on 789pub is ₱100. This low entry point makes it easy for players across the Philippines to get started without a large upfront investment. There is no maximum deposit limit, but we encourage all players to gamble responsibly and only deposit amounts they can afford to lose.

Withdrawal processing times vary by method. E-wallet withdrawals (GCash, PayMaya) are typically processed within 24 hours. Bank transfers may take 1-3 business days. All withdrawal requests are subject to a security review to ensure compliance with anti-money laundering regulations. First-time withdrawals may take slightly longer as we verify your account and payment details. To speed up the process, make sure your account is fully verified before requesting a withdrawal.

789pub does not charge any fees for deposits or withdrawals. However, your payment provider (bank, e-wallet, or card issuer) may impose their own transaction fees. Please check with your provider for details. We recommend using e-wallets like GCash or PayMaya for the fastest and most cost-effective transactions.

New players at 789pub are eligible for a generous welcome bonus package. The exact offer may vary, but typically includes a deposit match bonus (e.g., 100% up to ₱5,000) and free spins on selected slot games. To claim your welcome bonus, simply make your first qualifying deposit and the bonus will be credited to your account automatically. Be sure to read the bonus terms and conditions carefully, as wagering requirements and game restrictions apply.

Wagering requirements (also called playthrough requirements) specify how many times you must bet your bonus amount before you can withdraw any winnings derived from it. For example, a ₱1,000 bonus with a 20x wagering requirement means you need to place a total of ₱20,000 in bets before the bonus converts to withdrawable cash. Different games contribute differently to wagering — slots typically contribute 100%, while table games like baccarat or roulette may contribute less. Always check the specific terms of each promotion for full details.

You can check your active bonuses, remaining wagering requirements, and bonus expiry dates directly from your 789pub account dashboard. Log in and navigate to the "Promotions" or "My Bonuses" section. If you have questions about a specific bonus or believe there is an error, contact our support team and we will sort it out for you right away.

789pub offers a wide variety of games to suit every type of player. Our library includes:

• Slot games: Hundreds of titles from leading providers, including classic 3-reel slots, video slots, and jackpot slots
• Bingo: Multiple bingo rooms with different ticket prices and prize pools
• Crazy 777: Our signature fast-paced game with exciting multipliers
• Live casino: Real-time games with live dealers including baccarat, roulette, blackjack, and poker
• Table games: Digital versions of classic casino favorites

New games are added regularly, so there is always something fresh to try.

Yes. All games on 789pub use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our games are regularly audited by independent testing agencies to verify their fairness and accuracy. The Return to Player (RTP) percentages for each game are available in the game information section. 789pub operates under PAGCOR regulations, which require strict standards for game fairness and player protection.

Absolutely. 789pub is fully optimized for mobile play. You can access all games directly through your mobile browser on Android or iOS without needing to download a separate app. The mobile experience is smooth and responsive, with the same full game library available on desktop. For the best experience, we recommend using a stable internet connection — whether WiFi or a strong mobile data signal.

Go to the 789pub Login page and click "Forgot Password." Enter the email address associated with your account and we will send you a password reset link. The link is valid for 30 minutes. If you do not receive the email, check your spam or junk folder. If you still cannot access your account, contact our support team with your registered email address and we will verify your identity and help you regain access.

Your security is our top priority. 789pub uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and our servers. We never store your full card details on our systems. Our platform is protected by advanced firewalls and intrusion detection systems. We also offer two-factor authentication (2FA) for an extra layer of account security. For more details, please review our Privacy Policy.

If you wish to take a break or permanently close your 789pub account, you can do so through the Responsible Gaming section of your account dashboard. You can choose a temporary suspension (cooling-off period) ranging from 24 hours to 6 months, or request permanent self-exclusion. During any exclusion period, you will not be able to log in, deposit, or place bets. If you need immediate assistance, contact our support team and we will process your request right away.

The minimum age to register and play on 789pub is 21 years old, in accordance with Philippine law and PAGCOR regulations. We strictly enforce this requirement through our KYC verification process. Any account found to belong to a person under 21 will be immediately suspended and all funds frozen pending review. We have zero tolerance for underage gambling.

789pub provides a comprehensive set of responsible gaming tools to help you stay in control:

• Deposit limits: Set daily, weekly, or monthly caps on how much you can deposit
• Session time limits: Automatically log out after a set period of play
• Reality checks: Receive periodic reminders of your session duration and net result
• Self-exclusion: Temporarily or permanently block access to your account
• Activity history: Review your full betting and transaction history at any time
• Marketing opt-out: Unsubscribe from all promotional communications

All tools are accessible from your account dashboard. For more information, visit our Responsible Gaming page.

If you or someone you know is struggling with problem gambling, help is available. PAGCOR operates a confidential responsible gaming helpline for Filipino players. The National Center for Mental Health (NCMH) and Gamblers Anonymous Philippines also offer counseling and peer support programs. You can also contact 789pub's support team at any time — we can help you activate self-exclusion tools and connect you with the right resources. Remember, seeking help is a sign of strength.

If your game disconnects or freezes during a session, do not worry. 789pub's system automatically records the state of all active games. When you reconnect and reload the game, it will resume from where it left off. If a round was completed during the disconnection, the result will be recorded and any winnings credited to your account. If you believe there is a discrepancy, contact our support team with the date, time, and game name and we will investigate promptly.

789pub works on all modern browsers including Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge. We recommend keeping your browser updated to the latest version for the best performance. The platform is fully compatible with Android and iOS mobile devices, as well as Windows and macOS desktops and laptops. If you experience any issues, try clearing your browser cache and cookies, or switching to a different browser.

Our customer support team is available 24 hours a day, 7 days a week. You can reach us through the live chat feature on the website for the fastest response. You can also send us an email and we will get back to you within a few hours. Whether you have a question about your account, a payment issue, or a technical problem, our friendly support agents — many of whom are based right here in the Philippines — are always ready to assist.